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Shopping Information
Delivery charges for orders from the Online Shop?
We offer free shipping across India on all prepaid orders. Any applicable delivery charges are calculated automatically at checkout based on your order value and delivery location, and are always shown clearly before you complete payment.
How long will delivery take?
Orders are typically processed within 1-2 business days and delivered within 4-7 business days across India, depending on your location. You’ll receive a tracking link by email or SMS as soon as your order ships.
What exactly happens after ordering?
Once you place your order, you’ll get an instant order confirmation by email and SMS. Our team packs and dispatches it within 1-2 business days, after which you’ll receive a shipping confirmation with a tracking number so you can follow your package until it reaches you.
Do I receive an invoice for my order?
Yes, a GST-compliant invoice is generated for every order and emailed to your registered address once your order is confirmed. You can also request a copy anytime by writing to sales@thefrankcosmo.com.
Do you ship internationally?
Currently we ship only within India. We’re working on adding international shipping soon — follow us on Instagram @The_frank_cosmo for updates, or write to sales@thefrankcosmo.com and we’ll notify you as soon as it’s available.
Payment Infomation
When is the order payment taken from my bank account?
Payment is charged immediately when you place your order and pay online via card, UPI, net banking, or wallet. If Cash on Delivery is available for your order, payment is instead collected at the time of delivery.
What is wishlist?
Your Wishlist lets you save products you’re interested in so you can revisit them anytime without searching again. Just click the heart icon on any product to add it, and view all your saved items from the “My Wishlist” link in the footer or your account page.
What should I do if I receive a damaged or wrong product?
We’re sorry for the inconvenience. Please email sales@thefrankcosmo.com or call +91 99798 44599 within 48 hours of delivery, along with photos of the product and packaging. We’ll arrange a free replacement or refund as per our Cancellation & Refund Policy.
Can I change or cancel my order?
Yes, as long as your order hasn’t been shipped yet. Contact us as soon as possible at sales@thefrankcosmo.com or +91 99798 44599 with your order number, and our team will help you change or cancel it right away.
What is "package tracking" in my orders?
Once your order ships, you’ll receive a tracking number by email or SMS. You can use this number on the courier partner’s website to follow your package’s journey in real time, right up until it’s delivered to your doorstep.
